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We offer scheduled courses with a variety of start dates, and open enrollment courses that start as soon as you enroll! Please review the course description for details. Your login information will be emailed to you prior to the start of class.

 
Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls. Acquire business writing principles that will be good for years to come. Agenda Unit 1 Writing as a Process - Audience, Purpose, and Medium -Outlining for Successful Writing -Organization Models (Choosing a Model that Works) - Principles of Business Communication Unit 2 Written Communication in the Workplace -Writing Reports (formal and informal) -Drafting and Revision -Writing the First Draft -Constructing Openings and Closings that Work Unit 3 Writing a Proposal -Writing for Your Readers -Writing Effective Content - Safeguarding Users -Ethical Considerations Unit 4 Collaborative Writing and Research -Research and Team Writing -Collaborating Across Departments -Working Through Conflict

4388X

Start date: 04/03/17

Online 24/7 (04/03/2017-04/28/2017)

Course: $195.00

Materials: $0.00

Instructor : Dionne Felix 

Online 24/7

Location : Online



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Cyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi-Fi. Finally, you can get up-to-date on cyber security basics and fundamentals. Designed for non-technical managers, directors and others in the workplace, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, intrusion detection/prevention, basic security architecture, introductory forensics, and cyber terrorism. At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information. Agenda Unit 1. Introduction to Cyber Security -What does "Cyber Security" mean? -Brief history and evolution -Commonly used Cyber Security terms and their meaning -Cyber terrorism Unit 2. Threats and Vulnerabilities -Viruses, malware and spyware -Vulnerability Management 101 -Detection and Remediation Unit 3. Information Assurance - Staying safe -Enterprise Risk Management -Common Attacks -Technical Controls -Firewalls and encryption Unit 4. Disaster recover planning -Intrusion Detection/Prevention -Basic security architecture -Introductory forensics -Recovering data

4394X

Start date: 05/01/17

Online 24/7 (05/01/2017-05/26/2017)

Course: $195.00

Materials: $0.00

Instructor : Stan Waddell 

Online 24/7

Location : Online



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Whether you are sending out a press release, communicating internally with a memo or promoting your own skills on LinkedIn, strong writing skills are the key to success. Come away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back. Agenda Unit 1 Copywriting Essentials How to tell the difference between bad copy and good copy The art of the perfect sentence Developing your message Crafting your document roadmap Adapting your style to the audience and message Unit 2 Getting to the Point Clarity and brevity: Less is more Active vs. Passive Voice Cutting the clutter Using concrete examples and avoiding unwarranted superlatives Unit 3 Self Editing Leaving yourself time for revisions Avoiding common grammar mistakes and punctuation pitfalls Subject, verb and object agreement Fact checking The benefits of having an in-house style guide Unit 4 Creating Attention-grabbing Press Releases Writing benefit-driven copy Setting the right tone Language to use and language to avoid Writing a great headline

4389X

Start date: 05/01/17

Online 24/7 (05/01/2017-05/26/2017)

Course: $195.00

Materials: $0.00

Instructor : Kathryn Will 

Online 24/7

Location : Online



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It’s a smart business practice and the right thing to do. Find out how to implement sustainability solutions for your workplace. Gain practical information for yourself and your employees to begin on Monday morning. Brand your organization in the world of environmental stewardship. Your instructors will detail and deliver practical approaches and applications toward implementing sustainability with guidance in planning procedures. Take back practical tips on operating your indoor environments to consider air, water, lighting, fitness, nutrition, mind and comfort. For anyone pursuing a career in a company or in government where there is an effort to build awareness and to gain a deeper understanding of the importance of environmental stewardship and overall social responsibility. Agenda Unit 1 The Business Case for Sustainability -Concepts of Triple Bottom Line: People, Planet, and Profit. -The Return on Investment ( ROI ) -Human Capital Indicators and Employee Engagement -Transparency for Stakeholders -Reducing Energy Use Saves on the Bottom Line Unit 2 An Internal Sustainability Plan -Initial Assessment of Current Business Model -An Office Task Force is Essential -Designing a Mission Statement -Basics on Environmental Accounting and Reporting -Monitoring and Evaluation Unit 3 Wellness in the Workplace -New Value Proposition for Well Offices -Wellness Concepts: Air, water, light, fitness, nutrition, comfort and mind -Risk vs Reward of Wellness Features -Sick Building Syndrome Unit 4 Inner Company Initiatives That Work -Office Procedural Strategies -A Strategy for Resource Management -Assessing Current Supply Chain and Purchasing Procedures -Tools to Track Sustainable Products and Verify Healthy Purchasing -Suggestions For Greening Your Office

4393X

Start date: 04/03/17

Online 24/7 (04/03/2017-04/28/2017)

Course: $195.00

Materials: $0.00

Instructor : Thom Lowther 

Online 24/7

Location : Online

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Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You''ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Agenda Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers'' expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer''s experience Telling the world how great you are Having fun

4514X

Start date: 05/01/17

Online 24/7 (05/01/2017-05/26/2017)

Course: $145.00

Materials: $0.00

Instructor : Fred Bayley 

Online 24/7

Location : Online



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Worldwide, video game sales including consoles, and online and mobile games are projected to reach $111 billion dollars this year. Mobile games are the fastest-growing segment of the market as more and more people play casual games. By 2019 Price Warehouse predicts social and casual game sales will exceed traditional game sales. In this intermediate introductory course you will learn the basics of video game design process, learn about the main video game genres, and use a game development application to begin your journey of making games. Agenda Unit 1 A brief history of Video Game Development - Arcades & Consoles - From PCs to Multiplayer - Play a Game -Game Analysis - Game Maker Introduction Unit 2 Player Motivation - Geographics, demographics, and psychographics - Who Plays - Why We Play - Game Maker Making Art: About Sprites, Objects, Rooms Unit 3 Platforms, Genres and Story Elements - Game Application: The Audience - Platforms & Player Modes - Story Elements: Premise, Backstory, Synopsis, Theme, & Setting - Character Archetypes & Character Development - Game Maker: Programming Events & Actions Unit 4 The Production Process - Documentation: The Game Design Doc - Creating the Team - Production Phases - Marketing - Game Maker: Your First Game

4303X

Start date: 05/01/17

Online 24/7 (05/01/2017-05/26/2017)

Course: $245.00

Materials: $0.00

Instructor : Jean Haefner 

Online 24/7

Location : Online



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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design, and how it can be applied in your field. Agenda Unit 1 What Makes a Game? - Practical Definition for Game -The Anatomy of a Game -Games and Play -Different Types of Games Unit 2 Essentials of Design -Getting Beyond a Game Idea -Game Verbs and Game Mechanics -Documentation -Test Early, Test Often Unit 3 Game Design: Solo and in Teams -Defining Development Needs -Roles in Game Design -Finding Design and Development Partners Unit 4 Serious Games & Gamification -Games Beyond Entertainment -Designing "Serious" Games -Gamification -Designing Gamification Systems

4302X

Start date: 04/03/17

Online 24/7 (04/03/2017-04/28/2017)

Course: $245.00

Materials: $0.00

Instructor : Jean Haefner 

Online 24/7

Location : Online



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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs Deal with customer expectations and turnoffs

4525X

Start date: 04/03/17

Online 24/7 (04/03/2017-04/28/2017)

Course: $145.00

Materials: $0.00

Instructor : Nanette Sanders-Cobb 

Online 24/7

Location : Online



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Discover strategies for focusing on specific office outcomes and operating a high-functioning office. Office operations refer to the administration and management of office business practices to support the highest level of efficiency and productivity within an organization. Learn how to design, implement, evaluate, and maintain the process of work within your office. Come away understanding how to supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. Agenda Unit 1 Office Operations & Management -Definition of office operations -The role of office operations within an organization -Job description of an office manager -Office operations best practices Unit 2 Core Processes -Determining your core processes -Creating core processes -Implementing core processes -Maintaining core processes Unit 3 Staffing -Recruiting staff -Training staff -Evaluating staff -Creating an office team Unit 4 Project Management -Project management model -Leading a project -Keeping a project on track -Your office operations action plan as a project

4392X

Start date: 04/03/17

Online 24/7 (04/03/2017-04/28/2017)

Course: $195.00

Materials: $0.00

Instructor : Greg Marsello 

Online 24/7

Location : Online



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For entrepreneurs, managers or anyone in the workplace, understanding workplace ethics and etiquette is critical to individual and organizational success. Discover new information about the related but different concepts of business ethics and etiquette. Learn the how-to’s of making ethical business decisions. Then find out the five secrets of how to interact properly in business and social settings to improve your communication and networking skills. Agenda Unit 1 Ethical Business Decision-making -Importance of ethical business practices -Corporate social responsibility -Individual social responsibility and ethics -Techniques for making ethical business decisions Unit 2 Business Communication Etiquette -Verbal Communications -Written Communications -Electronic Communications -The ethics of Social Media Unit 3 Etiquette in the Office and Social Settings -Appropriate dress -Proper workplace etiquette -Business etiquette in social settings Unit 4 International Business Etiquette -Preparing for an international business meeting. -Understanding cultural differences. -Tips for specific countries/cultures. RequirementsInternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

4527X

Start date: 04/03/17

Online 24/7 (04/03/2017-04/28/2017)

Course: $145.00

Materials: $0.00

Instructor : Cathy Proffitt Boys 

Online 24/7

Location : Online



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Being able to write a good news story, press release or publicity notice is a skill that can set you apart in the workplace. Getting the word out is an essential activity for every organization. Acquire the skills good journalists have and learn how to craft a news story, press release or publicity notice that will get attention. Agenda Unit 1 The Skills good journalists have -What journalists know how to do -How to think like your audience -Kinds of publicity notices -Keys to successful publicity notices Unit 2 Writing a good news story -The inverted pyramid -The 5 Ws and H -How not to bury the lead -Writing a good headline for your story Unit 3 Creating the Successful Press Release -The press release format -Quotes, how many to use, who to quote and how -How and where to highlight your organization and contact -Avoiding the direct sales pitch Unit 4 Distributing Your Press Release -Targeting media, journalists and audiences -Email press releases -Print press releases -Getting attention

4390X

Start date: 04/03/17

Online 24/7 (04/03/2017-04/28/2017)

Course: $195.00

Materials: $0.00

Instructor : Jeff Kart 

Online 24/7

Location : Online

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